New Mexico EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- AuthentiCare (Fiserv)
- Model
- State-mandated aggregator
- Telephonic backup
- Yes
- State provider portal
- www.hca.nm.gov ↗
New Mexico mandates AuthentiCare (Fiserv) as the sole EVV system for all Medicaid-funded personal care, home health aide, and HCBS waiver services under Centennial Care, DDW, Mi Via, and Turquoise Care programs. No alternative EVV vendors are accepted; agencies must use AuthentiCare's own capture interfaces directly. Caregivers clock in/out via AuthentiCare's telephonic IVR system or mobile app, with IVR functioning as the backup capture method. Home health agencies were required to adopt AuthentiCare beginning January 1, 2024, with a 60-day grace period through February 29, 2024. Palco serves as the fiscal intermediary and administrative support partner but is not the EVV system vendor.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "state-mandated aggregator" means in New Mexico
Every Medicaid-billing provider in this state must use the contracted aggregator. Visits captured in any other system have to be forwarded to the state aggregator before they can be billed.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.