New Hampshire EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- AuthentiCare (Fiserv)
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- www.dhhs.nh.gov ↗
New Hampshire DHHS contracted Fiserv to deliver AuthentiCare as the state EVV aggregator, with mandatory go-live on March 18, 2024. The state operates an open model: providers may use any compliant third-party EVV system as long as data is transmitted to AuthentiCare for aggregation and claim submission. AuthentiCare supports both a mobile app and an Interactive Voice Response (IVR) telephonic method, giving workers a backup option when a smartphone is unavailable. Providers using a third-party EVV solution must complete the NH EVV Third-Party Attestation Form and notify AuthentiCare support of their integration method.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in New Hampshire
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.