Montana EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- Netsmart (MobileCaregiver+)
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- dphhs.mt.gov ↗
Montana DPHHS selected an open vendor model with Netsmart's MobileCaregiver+ as the state-provided EVV system, available at no cost to providers. Full compliance was required for dates of service on or after July 1, 2024, covering Personal Care Services and Home Health Care Services. Providers may use alternate EVV solutions if certified by DPHHS and integrated with the Netsmart aggregator for data transmission. A telephonic call-in backup is available via a dedicated call center (833-483-5587), operating 7am–6pm MT.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Montana
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.