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Caregiver Scheduling

EVV

Electronic visit verification explained for home care agencies: the Cures Act rules, state models, data elements, exemptions and troubleshooting.

EVV

Are Live-In Caregivers Exempt from EVV?

CMS says EVV does not apply when caregiver and client live together, but states may still require it. Which states exempt, what to prove, what to keep.

EVV

Does EVV Apply to Private Pay Clients?

No. Federal EVV law covers only Medicaid personal care and home health visits. Private-pay, LTC insurance and VA visits are outside it, but verified visits still protect you on payroll and billing.

EVV

EVV Exception Codes and Visit Corrections

An EVV exception is a visit that did not verify cleanly. Fix it with the state's reason code, a note and approval, inside the correction window, and keep the original.

EVV

How Long Do You Have to Keep EVV Records?

Keep EVV visit records at least six years in most cases. State Medicaid rules usually run six years from payment, FLSA requires three, and audits extend the clock.

EVV

Why EVV Claims Get Denied and How to Fix Them

EVV claims are denied when the claim line does not match an accepted visit: client ID, date, provider, service code or units. How matching works, the seven causes, and a routine that keeps denials low.