Plan the day
Drag-and-drop scheduling Move visits when plans change Route optimization Each day in an efficient orderIn the field
GPS check-in & EVV Verified check-in at the home Caregiver app The whole day on their phone AI note taking New Talk through the visit, then signBack office
Timesheets & QuickBooks Coming soon Verified hours to payroll and billing HIPAA & compliance Records handled to HIPAA standards
Daily scheduling
Call-out coverage finder New Who can cover without overtime Overtime calculator Weekly and daily OT EVV visit checker New Will this visit get paid? 15-minute unit converter Minutes, units and hoursReview yesterday's visits before billing. Enter the scheduled and actual times, how the caregiver clocked in and what went wrong, and get a pass or fail against your state's EVV rules, the reason code to attach, what to fix, and the date the visit locks.
Last reviewed November 5, 2026
Texas · Medicaid MCO · T1019
Pays with a reason code
1 item needs a reason code. Attach it during visit maintenance; the claim then matches.
Caregiver Scheduling records time, GPS location, the client’s signature and any override reason at every check-in and check-out, shows the office every override on the visit, and exports for state EVV aggregators.
EVV-compliant check-inEVV in Texas
Perform visit maintenance in the EVV system (reason code required), confirm the aggregator accepts the transaction, then submit the EVV claim to TMHP or the MCO. A claim that does not match an accepted EVV visit is denied with an EVV match code; fix the visit and rebill. After 95 days the visit locks; corrections need a Visit Maintenance Unlock Request approved by the payer (decided within 10 business days; 20 business days to complete).
The six things every visit must prove
Every check-in and check-out in Caregiver Scheduling stores the time, the GPS location and its distance from the home, the client’s signature and any override reason with the visit. That covers the six data points the 21st Century Cures Act requires, and visits export for state EVV aggregators. See GPS check-in and EVV.
In an open model the state names an aggregator and lets you capture visits in any certified system that sends data to it. In a closed (state-mandated) model you must use the state’s system directly, as Maryland does with ISAS. Several states are hybrids: the state system is free, alternates are allowed after certification.
No federal one. Most payers tolerate small variances from the schedule without a reason code and flag larger ones as exceptions you must explain during visit maintenance. The checker uses 15 minutes where a state has not published a threshold; your MCO contract may be tighter.
The visit locks. In Texas you file a Visit Maintenance Unlock Request with the payer, who answers within 10 business days; if approved you get 20 business days to fix it. Other states have similar processes or none, in which case the visit is unbillable.
Yes, when entered with an accepted reason code before the window closes. They count against your electronic-capture percentage, and states audit agencies with high manual rates.
No. The Cures Act mandate covers Medicaid personal care and home health care services. Agencies usually verify private-pay visits anyway because families and LTC insurers ask for the times.
EVV
EVV claims are denied when the claim line does not match an accepted visit: client ID, date, provider, service code or units. How matching works, the seven causes, and a routine that keeps denials low.
EVV
An EVV exception is a visit that did not verify cleanly. Fix it with the state's reason code, a note and approval, inside the correction window, and keep the original.
EVV
No. Federal EVV law covers only Medicaid personal care and home health visits. Private-pay, LTC insurance and VA visits are outside it, but verified visits still protect you on payroll and billing.
EVV
Section 12006 of the Cures Act is fully phased in for personal care. Here's the FMAP penalty schedule, the six required data points, and where claims fail.
These free tools are made by the team behind Caregiver Scheduling, caregiver scheduling software for home care agencies.
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