Kentucky EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- Therap (replaced Netsmart/Tellus February 2025)
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- www.chfs.ky.gov ↗
Kentucky Medicaid (DMS/CHFS) transitioned its state-sponsored EVV system from Netsmart (formerly Tellus) to Therap effective February 2025; Netsmart access ended April 1, 2025. Kentucky uses an open/provider-choice model — providers may use Therap's native app or a compatible third-party EVV system, but all visit data must be submitted to Therap as the central aggregator before claims are processed. Telephonic capture is an accepted backup method alongside the Therap mobile app. Nine Medicaid programs require EVV, including Personal Care Services, Home Health Care Services, and multiple 1915(c) HCBS waivers.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Kentucky
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.