Alabama EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- HHAeXchange
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- medicaid.alabama.gov ↗
Alabama transitioned from a closed EVVM system to an open Modular EVV (MEVV) model with HHAeXchange selected as the state aggregator in March 2021, live February 2022. Providers may use any approved third-party EVV system so long as it integrates with the state aggregator via EDI. Effective April 1, 2025, Alabama no longer offers a free state-sponsored EVV tool, so all providers must procure their own approved EVV system. Telephonic IVR backup is available for workers unable to use the mobile app, per Alabama Department of Mental Health EVV guidance.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Alabama
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.