Arkansas EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- Sandata (Home Health) / AuthentiCare by Fiserv (Personal Care Services)
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- humanservices.arkansas.gov ↗
Arkansas operates an open EVV model: the state contracts with a state-selected vendor but allows providers to use approved alternate EVV systems that transmit data to the designated aggregator. For Home Health services, HHAeXchange is contracted to provide Sandata as the state-selected system, with a go-live target of early 2025. For Personal Care Services, Fiserv's AuthentiCare is the state-selected system; AuthentiCare supports both mobile app and IVR (telephonic) clock-in/out, and is accessible from a client's landline. Approved alternate aggregators include HHAeXchange, AuthentiCare, Sandata, and CareBridge.
Sources
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Arkansas
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.