Rhode Island EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- Sandata Technologies
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- eohhs.ri.gov ↗
Rhode Island EOHHS contracted Sandata Technologies as the state EVV system vendor and mandatory data aggregator (product: Santrax Agency Management / SAM). The state operates an open model: providers may use their own third-party EVV capture tool provided it complies with the RI Alternate EVV Specification (v4.2, December 2024) and routes all visit data through Sandata for aggregation before billing. A telephonic backup channel exists; Sandata operates a Fixed Visit Verification Device option and a call-in customer care line for when digital capture is unavailable. EVV was required for Personal Care Services from January 1, 2021 and for Home Health Care Agency services from January 1, 2023.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Rhode Island
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.