Tennessee EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- Sandata
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- www.tn.gov ↗
Tennessee TennCare operates an open-model EVV system with Sandata as the designated state aggregator for home health care services (HHCS) and personal care services (PCS) under CHOICES and ECF CHOICES. Providers may use the state-supplied Sandata system at no cost or select an approved alternate EVV vendor that integrates with Sandata. EVV became mandatory for PCS on January 1, 2021 and for HHCS on January 1, 2023. DIDD waiver services use a separate state-mandated path via Therap (since January 2022), and self-directed services in the Self-Determination Waiver use CareAttend through Consumer Direct Tennessee.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Tennessee
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.