West Virginia EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- HHAeXchange
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- No
- State provider portal
- waiverprograms.wv.gov ↗
West Virginia BMS selected HHAeXchange as its state EVV aggregator under a contract awarded October 21, 2020, with implementation targeting Q1 2021. The state uses an open model: providers may use the free HHAeXchange Portal directly or deploy an alternative EVV vendor that integrates with HHAeXchange's data aggregator. All visit data flows through HHAeXchange regardless of which front-end EVV tool the provider uses. Telephonic backup availability was not confirmed in official state documentation reviewed.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in West Virginia
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.