Hawaii EVV: Aggregator, Model, and Provider Portal
Last verified 2026-05-09
- Aggregator
- Sandata Technologies
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- medquest.hawaii.gov ↗
Hawaii Med-QUEST Division selected Sandata Technologies as the state EVV system vendor; the system has been mandatory since December 30, 2020 under the 21st Century Cures Act. Provider agencies may use a certified alternative EVV vendor at their own cost, provided their visit data integrates into the Sandata-based Med-QUEST EVV system — making this a Sandata-aggregated open model. A telephonic/device backup is available: when a member lacks or prefers not to use a landline, a small alternative device displaying a numeric clock-in/out code is placed in the home. Payment withhold enforcement for non-compliant providers began April 1, 2024.
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Hawaii
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.