Illinois EVV: Aggregator, Model, and Provider Portal
Last verified 2026-04-30
- Aggregator
- HHAeXchange
- Model
- Open model — choose any compliant vendor
- Telephonic backup
- Yes
- State provider portal
- hfs.illinois.gov ↗
Illinois HFS selected HHAeXchange (March 2022) as the State's EVV vendor and aggregator. Illinois is a hybrid state — agencies can use any qualified EVV vendor, but EVV information must still be submitted to HHAeXchange. Individual Providers serving DRS waiver customers use Sandata; agencies transition to the free HHAeXchange solution for DRS/IDoA at go-live (March 2, 2026).
What is EVV?
Electronic Visit Verification is the federal requirement (under the 21st Century Cures Act §12006) that personal-care and home-health visits paid by Medicaid be electronically captured at the point of care — who provided the service, who received it, where, when it started, and when it ended. CMS pushed enforcement to the states, which is why the day-to-day experience varies so much.
What "open model — choose any compliant vendor" means in Illinois
Providers may use the state-provided aggregator at no cost OR any third-party EVV system that meets the state's technical specification (often called "AltEVV"). Either way, visit data must reach the state in the required format.
How does Caregiver Scheduling integrate?
Caregiver Scheduling captures the six required EVV data points on every visit (caregiver, recipient, start time, end time, location, service type) with GPS-stamped clock-in and clock-out, and telephonic backup for caregivers without a smartphone. In open-model states, our visits are EVV-compliant on their own. In mandated-aggregator states, we forward verified visits to the state system on a nightly schedule so payroll and Medicaid billing stay in sync without double-entry.