EVV in Georgia: Aggregator, Approved Vendors, Reason Codes and Deadlines (2026)
Georgia Medicaid EVV explained for home care agencies: the Netsmart Mobile Caregiver+ state system, the rules for alternate vendors, which services need EVV, how visits are rounded, reason codes and how to fix a denied claim.
Short answer. Georgia’s state EVV system is Netsmart Mobile Caregiver+, free to providers. Agencies can use an alternate EVV system only if it is already integrated with the state system, at their own cost. EVV has applied to Medicaid personal care services since 2021; DCH is still preparing EVV for home health. Check a visit before billing with the EVV visit checker.
At a glance
| Topic | Details |
|---|---|
| Aggregator | Netsmart Mobile Caregiver+, the state EVV system |
| Model | State system, with alternate systems allowed if already integrated |
| State system | Netsmart Mobile Caregiver+, free to providers |
| Alternate vendors | Only systems currently integrated with the state EVV solution; the provider pays for them |
| Services that require EVV | Medicaid personal care services (PCS); home health care services are planned |
| Key dates | State system launched for PCS in 2021; the old EVV support number ended January 16, 2026 |
| Who to call | EVV customer support (833) 483-5587; Georgia DCH EVV page |
Which vendors are approved in Georgia?
DCH lets providers choose an alternate EVV system that is currently integrated with the state EVV solution, and the provider is responsible for its costs. If your scheduling software isn’t already integrated, plan on caregivers using Mobile Caregiver+ for Medicaid visits. Confirm a vendor’s Georgia integration with DCH before your first Medicaid visit.
Open or closed model, and what it means for you
Georgia offers a free state system and lets agencies opt out to an integrated alternate. Either way, the visit record has to reach the state EVV solution and match the claim. If it never gets there as an accepted visit, the claim denies no matter how good the paper record is.
The six elements every visit must carry
Type of service, individual receiving the service, individual providing the service, date, location, and start and end time. Missing any one is a rejected visit. The usual failures: a missing clock-out, a caregiver not linked to the agency on that date, and a check-in away from the home with no reason recorded.
Rounding and units
Georgia rounds each visit to the nearest 15 minutes: up to 7 extra minutes round down, and 8 or more count as another unit (DCH EVV town hall, rounding rules). Round per visit, not per week. Convert minutes with the units calculator.
Reason codes
Georgia’s exact reason codes and their wording are set in Mobile Caregiver+. These are the kinds of reasons it asks for:
| Reason | When to use it |
|---|---|
| Missed clock-in or clock-out | The caregiver forgot to check in or out; the visit is entered manually |
| Device or app problem | Phone, app or battery failed during the visit |
| No signal at the home | Location could not be captured |
| Member refused or unavailable | The member would not use the phone or device |
| Service in the community | The visit took place away from the home |
| System outage | A confirmed outage of the state or vendor EVV system |
Use the most specific reason. Payers audit free-text “Other” and repeated manual entries by the same caregiver.
Grace window
We did not find a set grace period for late clock-ins in Georgia’s EVV guidance. Small differences from the schedule usually pass; the EVV visit checker flags visits more than 15 minutes off schedule so you can add a reason first. Your health plan contract may set a tighter threshold.
Deadlines and the correction window
DCH launched the state system for personal care in 2021 and plans to add home health care services. Fix visits in Mobile Caregiver+ or your integrated alternate system so the state solution accepts them, then submit or resubmit the claim through GAMMIS. Claims for EVV services without a matching accepted visit deny. Correct visits promptly; timely filing limits still apply.
If a claim denies for EVV
- Find the visit in your EVV system and read the rejection reason.
- Fix the element (member ID, service code, times, location) and attach the reason code.
- Confirm the aggregator shows the visit as accepted or verified.
- Resubmit the claim. Do not resubmit before step 3; it denies again.
How Caregiver Scheduling handles Georgia EVV
Caregiver Scheduling captures the six elements with geofenced GPS check-in, logs an override reason when GPS can’t confirm the location, and flags late and missed check-ins for the office. In Georgia, Medicaid visits have to be recorded in Mobile Caregiver+ or an alternate system already integrated with it, so ask us how that works for your agency before you switch. GPS check-in and EVV.
Sources
Last reviewed November 6, 2026. General information, not legal or billing advice; confirm current rules with Georgia’s Medicaid agency.