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Caregiver Scheduling

Free caregiver call-out and no-call no-show policy

Two one-page policies a caregiver signs at hire. Adjust the notice times and steps to your agency, and check them against your state's paid sick leave law.

Read the guide

Agency:

Caregiver attendance and call-out policy

1. Reporting an absence. If you can't work a scheduled visit, notify the office at least 4 hours before the visit starts. For visits starting before 9 a.m., notify the office by 8 p.m. the evening before. Report through the app or by calling the office or on-call line. A text message alone is not enough.

2. Emergencies. If an emergency prevents advance notice, contact the office as soon as you safely can.

3. Sick leave. You may use paid sick leave as provided by law and agency policy. Absences covered by protected leave don't count under section 5, and you are not required to find your own replacement.

4. No-call no-show. Missing a scheduled visit without contacting the office before the start time is a no-call no-show. The client's safety may depend on you being there.

5. Attendance steps. Unprotected call-outs with less than the required notice are counted over a rolling 90 days:

  • 2nd: verbal reminder, documented
  • 3rd: written warning
  • 4th: final written warning and review of schedule fit
  • 5th: may result in termination

A first no-call no-show results in a written warning. A second within 12 months may result in termination.

6. Shift swaps. You may trade a visit with another caregiver who already serves the client, with office approval before the visit.

7. Acknowledgment. I have read and understand this policy.
Caregiver signature, date ______

No-call no-show policy

A no-call no-show happens when you miss a scheduled visit, or arrive more than ____ minutes late, without notifying the office before the visit starts.

Because clients depend on you for their safety, a no-call no-show is serious. The office will try to reach you by phone and message. If we can't reach you and are concerned for your safety, we may contact your emergency contact.

  • First no-call no-show: written warning and a meeting before your next shift.
  • Second within 12 months: final written warning, and may result in termination.
  • Two consecutive scheduled days missed without contact may be treated as voluntary resignation.

Absences protected by law are handled under the leave policy. If an emergency prevented you from calling, tell us as soon as you can.

Signature ______ Date ______

How does paid sick leave limit the policy?

Many states and cities require paid sick leave and limit how much notice you can demand for its use. Absences covered by protected leave can't count toward attendance discipline. Check your state's sick leave law before setting the notice times in section 1.

How Caregiver Scheduling handles this

When a caregiver calls out, the open visit shows on the map next to caregivers already working nearby, and the dispatch view shows which visits have started and which still need someone. See check-in and dispatch.

These free tools are made by the team behind Caregiver Scheduling, caregiver scheduling software for home care agencies.

Simple pricing

From $199 /month

Up to 10 caregivers on Starter, 50 on Growth.

More than 50 caregivers? We'll put together a custom Scale plan for your agency.

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