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Caregiver Scheduling

VA Homemaker and Home Health Aide program

· Updated

For how agencies join, get referrals and bill, see our guide to getting paid through the VA Homemaker and Home Health Aide program.

The VA Homemaker and Home Health Aide (H/HHA) program sends trained aides, employed by community organizations that contract with VA, to an enrolled veteran’s home to help with self-care and daily activities so the veteran can keep living at home. VA says a registered nurse supervises the aides and helps assess the veteran’s needs. Common help includes eating, dressing, grooming, bathing, using the bathroom, moving around and grocery shopping.

Why it matters

For a non-medical agency, H/HHA is how VA buys in-home personal care from agencies. VA authorizes the care: the veteran’s VA team decides what help is needed, and the referral sets the hours a week and the period. Agencies deliver it under a Community Care Network contract with Optum or TriWest, or a Veterans Care Agreement with VA, and bill the payer named on the referral. A copay may apply, depending on the veteran’s service-connected disability status.

The program is separate from Aid and Attendance, a monthly payment added to a VA pension and paid to the veteran. VA policy says receipt of Aid and Attendance is not considered when VA authorizes H/HHA, so a veteran can have both. To estimate Aid and Attendance, use the Aid and Attendance calculator.

Example: a veteran’s VA team authorizes 10 hours a week of H/HHA for 90 days. Your agency receives the referral, staffs the 10 hours each week and bills the payer named on the referral.

Related: how agencies get paid through the VA Homemaker and Home Health Aide program.

Simple pricing

From $199 /month

Up to 10 caregivers on Starter, 50 on Growth.

More than 50 caregivers? We'll put together a custom Scale plan for your agency.